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Rank: Newbie
Groups: Registered
Joined: 6/18/2010
Posts: 0
Location: India
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Hi..
I have installed Invoice Expert Lite version on my computer.
I have created a customer and added two invoices in his account.
1st Invoice : total amount = $5000 and Total Payment = $4500
2nd Invoice : Total amount = $50000 and total Payment = $25000
Now when I open the customer record and go to "Account" Tab to see the customer balance,
it shows me $25000 (2nd Invoice balance) as total balance amount of the customer.
When I go to the "Customer Printing" and print the customer statement, it also shows as below in the report.
Statement Date: 18-Jun-10 Customer #: 100 Balance: $25,000.00
Inv Date Invoice # Date Due Inv Total Ship Tot Tax Tot Tot Pay Tot Balance
18/06/2010 100 18/07/2010 $5,000.00 $0.00 $0.00 $4,500.00 $500.00
18/06/2010 101 18/06/2010 $50,000.00 $0.00 $0.00 $25,000.00 $25,0000.00
You can clearly see that... system is showing the balance of last invoice for this customer and its ignoring the balance of First invoice ($500).
Can you please explain me what is going wrong? Can you please fix this issue and update new version of invoice expert lite?
Thanks
Jatin
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Rank: Newbie
Groups: Registered
Joined: 6/18/2010
Posts: 0
Location: India
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Hi... Further to the about problem,
I think this problem is due to some user's action to manipulate the payment data.
I changed payment data couple of times so that status of invoice become "Paid" to "Unpaid". After that above problem occured.
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Rank: Administration
Groups: Administrators
Joined: 5/29/2010
Posts: 155
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I was able to reproduce this but by just re-opening and saving the invoice it corrected itself. I will look into a way from preventing this from happening.
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Rank: Newbie
Groups: Registered
Joined: 8/7/2010
Posts: 0
Location: qrendi
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Hi, I updated to the latest Invoice Expert but am still finding problems with the balances of the accounts. An example is that an account is reading that the client has to give me 165.20 eur and it's the same amount on the statement as well, BUT this is the incorrect amount as the total should read 253.70eur and NOT 165.20eur. How can I solve this issue please?
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Rank: Administration
Groups: Administrators
Joined: 5/29/2010
Posts: 155
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This is being fixed in our next release due out on September 15th 2010, this is actually on the reports and not the Invoice Screen.
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